Privacy Policy

Zara Lanka Tours – Registered in Sri Lanka

Effective Date: 15/05/2025

  1. Introduction

Zara Lanka Tours (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws.

By using our website or booking a tour with us, you agree to the terms of this Privacy Policy.

 

  1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, physical address
  • Booking Details: Travel dates, destination preferences, group details
  • Payment Information: Credit/debit card details or bank transfer records (via secure third-party processors)
  • Identification Data: Passport number or national ID (when required for bookings)
  • Travel Preferences: Accommodation type, dietary restrictions, activity choices
  • Device & Usage Data: IP address, browser type, device information, and website usage patterns (collected via cookies and analytics tools)

 

  1. How We Use Your Information

We may use your information to:

  • Process and confirm tour bookings
  • Communicate with you regarding your trip
  • Personalize your travel experience
  • Send you updates, itineraries, and administrative messages
  • Improve our website functionality and user experience
  • Comply with legal obligations
  • Send marketing materials (only if you opt-in)

 

  1. Sharing of Information

We may share your personal data with:

  • Service Providers: Hotels, transportation companies, guides, and activity operators — only for the purpose of fulfilling your booking
  • Payment Processors: Secure third-party services to handle transactions
  • Government or Legal Authorities: If required by law or for visa/travel compliance
  • IT and Website Partners: For technical support, hosting, and analytics (under confidentiality agreements)

We do not sell or rent your personal data to any third parties.

 

  1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyse site traffic
  • Understand user behaviour for better service

You can adjust your browser settings to disable cookies, but doing so may affect site functionality.

 

  1. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or destruction.

Although we strive to protect your information, no system is 100% secure. Use of the website and services is at your own risk.

 

  1. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or outdated data
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications
  • File a complaint with a data protection authority

Requests can be submitted to:
📧 Email: dpw.dhamith@gmail.com

 

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (e.g., accounting, tax, compliance).

 

  1. Third-Party Links

Our website may contain links to third-party sites (such as travel blogs, partners, or booking engines). We are not responsible for the privacy practices of these external websites.

 

  1. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.

 

  1. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Zara Lanka Tours
No- 58/3/1, Wickramaseawana School Road, Kadawala Dunagaha, Negombo, Sri Lanka
📧 Email: dpw.dhamith@gmail.com
📞 Phone: +94 – 767503140