Terms & Conditions

Terms & Conditions

Zara Lanka Tours – Registered in Sri Lanka

SLTDA Register No: SLTDA/TD/CAV/2426-8

 

  1. Booking & Confirmation
  • All tour bookings are subject to availability and are confirmed upon receipt of a deposit (usually 30% of the total tour price unless otherwise specified).
  • Full payment must be made atleast a day prior to the tour commencement date.
  • By making a booking, the customer agrees to these Terms & Conditions on behalf of all travellers included in the booking.

 

  1. Pricing
  • All prices are listed in USD, EUR or LKR and are subject to change due to fluctuations in exchange rates, fuel surcharges, and other external factors.
  • Once a booking is confirmed and a deposit is received, the quoted price will not change unless explicitly stated.

 

  1. Cancellations & Refunds
  • Cancellations must be made in writing via email.
    • More than 30 days before tour: Full refund minus bank charges
    • 15–30 days: 50% refund
    • Less than 15 days: No refund
  • No refunds will be given for unused services, missed activities, or early departures.

 

  1. Changes by the Client
  • Clients may request modifications to the itinerary. Changes will be accommodated where possible but may incur additional charges.
  • Last-minute changes are subject to availability and may not be guaranteed.

 

  1. Changes by Zara Lanka Tours
  • We reserve the right to modify or cancel any tour in the event of unforeseen circumstances (e.g., natural disasters, political unrest, or supplier failures).
  • If Zara Lanka Tours cancels a tour before it begins, a full refund will be issued. Alternative arrangements will be offered where possible.

 

  1. Travel Insurance
  • All clients are strongly advised to obtain comprehensive travel insurance covering medical expenses, cancellations, personal liability, and loss of belongings.
  • Zara Lanka Tours is not responsible for costs incurred due to lack of insurance.

 

  1. Health & Safety
  • Clients must ensure they are physically fit to travel and participate in the selected activities.
  • It is the client’s responsibility to obtain any required vaccinations or medications prior to travel.
  • Zara Lanka Tours is not liable for any illnesses, injuries, or accidents sustained during the tour.

 

  1. Liability Disclaimer
  • Zara Lanka Tours acts as an intermediary for transport, accommodations, and other services. We cannot be held liable for acts or omissions of third-party providers.
  • We are not responsible for delays, damages, losses, or injuries incurred during the trip.

 

  1. Conduct
  • Clients are expected to behave responsibly and respectfully. Disruptive or offensive behaviour may result in removal from the tour without refund.

 

  1. Governing Law
  • These terms are governed by the laws of Sri Lanka. Any disputes arising shall be subject to the jurisdiction of Sri Lankan courts.

 

  1. Privacy Policy
  • Personal information collected during the booking process is used solely for operational and communication purposes. We do not sell or share your information with third parties unless required by law.